General

Setting up is super easy! Here’s what you’ll need to do:

  1. Get in touch with us – we’ll chat about what you need.
  2. We’ll then send you a quote and agreement for your scheduled services.
  3. We will deliver your FREE containers/bags on a date that suits you (yep that’s right, NO rental charges and NO delivery charges!)
  4. You’ll then receive a Welcome Pack with all the info you need, plus access to our online portal for quick and easy communication.

We collect pretty much everything! From general waste to dry mixed recycling, cardboard, plastics, metals, food waste, glass, paper cups, confidential waste, electronics (WEEE) and hazardous materials – you name it, we can handle it.

We partner with a trusted and reliable network of local waste collection companies who share our values, allowing us to serve businesses across the whole of the UK!

We don’t collect household waste – we’re all about helping businesses with their waste needs!

Collection Schedule & Timing

In certain areas, we can offer collections seven days a week, 365 days a year! You can schedule them at times that work best for you, and we’ll always make sure we follow any local time restrictions (collection days and times may vary based on your location). Please speak to us to check coverage in your postcode area.

If your collection day happens to land on a bank holiday, don’t worry – we’ll let you know in advance if there’s any change to your usual schedule!

Bins and Bagged Waste

We’ve got you covered – we provide all our customers with bins, completely free of charge!

If your bin didn’t get emptied, you’ll receive a notification with an explanation. You can also log in to our online portal at any time to check what happened – sometimes it’s things like overfilled bins, blocked access or contaminated waste. Don’t worry though, we will arrange to return to attempt the collection again.

Just make sure everything’s securely bagged and the container/bags are presented in the agreed location. For recycling, please ensure that there is no contamination.

Recycling & Sustainability

In the dry mixed recycling bin, you can put paper, cardboard, plastics (check for recyclable symbols) and aluminium

We divert 100% of the waste we collect from landfill. Instead of landfill, we transform your waste into valuable resources like energy to power local homes and recycled material for use in new products!

Of course! We offer customised recycling solutions, including separate collections and support for the Simpler Recycling legislation. Contact us and we’ll help you figure out the best options for your business and sustainability goals.

Billing & Payment

Prices depend on the type of waste, the size of your containers and how often we collect. Fill out the form below, and we’ll get back to you with a quick, tailored quote.

We offer several easy ways to pay for your service. Get in touch with us for all the details!

Absolutely! If you’d like to set up or update your direct debit, just give our team a call on 03330 471 471.

It’s super easy – just log into your account on our online portal to view or update your billing info. If you need help, don’t hesitate to contact our team on 03330 471 471.

Customer Support

You can reach us by phone and email, or for current customers through the online customer portal. For all the details on how to get in touch, visit our Contact page!

We love hearing from you! If you’ve got feedback or want to make a complaint, please contact our team, and we’ll make sure to address it right away.